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Aurafied · Legal

Refund Policy

Last updated · 11 May 2026

We try to keep this simple and fair. Plans don't auto-renew, so you only ever pay for what you actively decided to buy. Reports are one-shot purchases that auto-generate; once a PDF is delivered, it's delivered.

1. Plans (Free, Lite, Pro)

  • Plans are not refundable after activation. In return they do not auto-renew — your next 30-day cycle is your decision.
  • If you were charged after cancelling, or charged twice for the same period due to a payment-gateway error, email us and we'll refund the duplicate within 7 business days.

2. Reports (Personal, Marriage, Career, Annual)

  • Reports are not refundable once generated and delivered.
  • If a report fails to generate within 30 minutes of payment, we will either (a) re-generate it free of charge, or (b) issue a full refund to the original payment method — your choice.
  • If the report is generated but does not arrive on your WhatsApp due to a delivery issue on our side, we'll redeliver at no charge. (We can't help with WhatsApp delivery delays on your device or network.)

3. Bonus follow-up messages

Each report includes 20 follow-up messages. Unused follow-ups expire 90 days after the report is generated and have no cash value.

4. How to request a refund

  1. Email support@aurafied.in from the email or WhatsApp number associated with your account.
  2. Include: your order ID or the Razorpay payment reference, the date of purchase, and a one-line description of the issue.
  3. Send the request within 7 days of the original payment.

5. How long refunds take

Approved refunds are initiated within 3 business days and credited to your original payment method. Bank processing usually adds 3–10 business days depending on your bank and method (UPI is fastest; international card refunds are slowest).

6. Chargebacks

Please email us first. We're a small team and almost every issue we've seen is faster to resolve directly than through a chargeback. If you file a chargeback without contacting us, your account may be temporarily suspended pending the dispute.

7. Exceptional cases

Where the law gives you a stronger refund right than this policy (for example, under specific consumer-protection regulations), that stronger right applies. This policy is not intended to override any non-waivable statutory right you may have.

See also: Privacy Policy · Terms of Service